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Return & Exchange

RETURN

We want you to be satisfied with your purchases. If that’s not the case, simply request a return through our Return Portal! We will gladly accept merchandise that meets the eligibility. So, just follow below instructions for an easy return. 😊
* All Kartell products are final sale

RETURN PROCESS
    • Return request must be submitted 20 days from the order date
    • Visit our Return Portal for domestic returns & follow the steps
    • Once approved, you will receive an email with the label within 1 business day
    • Simply attach the label and drop off your package at USPS location/dropbox
    • Refund with label fee deduction will be processed within 1 to 3 days of receipt of your package, and you will be notified via email once the refund has been issued

    RETURN LABEL FEE
      • Return label fee will be deducted accordingly from your refund
      • Return label will be charged at USPS weighted rate

    TO BE ELIGIBLE FOR A RETURN
      • Unused
      • In the original package
      • In the same condition that you received it
    *Final sale items cannot be returned

    RETURN ADDRESS:
    SO KIM
    328 Changebridge Rd
    Pine Brook, NJ 07058
     
     

     

    EXCHANGE

    SO KIM does not offer an exchange policy. If you wish to exchange, we suggest following the return policy and start a new order.
      
     

     

     
    REFUNDS

    TIMING FOR A REFUND
      • When we receive your package, we will process the refund within 7 business days and email you this transaction has taken place
      • There is often some processing time before a refund is posted, hence if you haven't received a refund yet, first check your bank account again

      REFUND FOR MY ORDER
        • Most refunds on returns are in the form of original payment
        • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item
        • We will also notify you of the approval or rejection of your refund
        • Shipping is not refundable

        METHODS OF REFUND
          • Credit card: Refund your purchase amount to that same card
          • Reward Point: Credit equivalent points to your account