When you use a pre-paid card, we charge the total amount as soon as you place the order.
If the total amount of your purchase is more than the value of your pre-paid card, you can use another payment method to pay for the difference.
TO PAY WITH A PROMOTIONAL DISCOUNT
Each promotion or special offer has a code that you can type in during checkout: multiple coupons/promotions are not allowed otherwise it is described.
IMPORTANT ABOUT PAYMENT
Must exactly match the address on file at your credit card company. The processing of your order may be delayed if these addresses are different. Your credit card will not be charged until your order ships. If you are using a debit or check card for payment, the funds will immediately be deducted from your account.
CANCELING OR CHANGING AN ORDER
Our automated processes fill orders extremely quickly, so the time window for changes or cancellations is very short. You may request the cancellation of your order within approximately 1 hour after placement. Please contact us to cancel your order. If you are unable to cancel your order, you may return your purchase for a refund.
NOTE: If you cancel an item purchased with a promotion or special deal, you may not be eligible to receive that promotion or discount again.
If you do not have a naturesfriendus.com account yet, set one up underMy Account. You also can track an order by entering your order number and billing ZIP code under Track Your Order.
If we don't have an item that you've ordered in stock, we notify you by email immediately.
Occasionally, high demand causes us to run out of certain items. If we don't have an item that you've ordered in stock, we notify you by e-mail immediately. In the rare instance that an out-of-stock item is not expected to come back in stock, we cancel the order for that item. In this case, we don't charge you for the item or any taxes or shipping charges related to it. However, if your order includes other items, taxes and shipping for that part of your order are still charged.